Refund Policy

At our store, customer satisfaction is our priority. We provide Refund or Exchange only in the following two cases:

  1. Damaged Product Received

  2. Wrong Product Delivered (size, color, or model mismatch)

For all other reasons (change of mind, dislike, etc.), refund or exchange is not available.

Mandatory Unboxing Video Requirement

To process a refund or exchange, customers must provide a full unboxing video showing:

The parcel in its sealed condition
The entire opening process clearly
The product inside with the damage or wrong-item proof visible

Without this video, refund/exchange cannot be accepted.

Return Process

If you’ve received a damaged or wrong watch, the return process is simple:

  1. Contact Us Within 24 Hours of Delivery

  2. Share your unboxing video and order details.

  3. Our team will verify the issue and schedule a reverse pickup.

Refund Policy

After the return item is picked up and reaches our warehouse:

  • Online Payments: Refund will be credited to your bank account within 5–7 days.
  • COD Orders: Share your bank details (Account No., IFSC, Bank Name). Refund will be processed via NEFT/IMPS within 2–5 days.

Important:

Refund is initiated only after:
✔ Reverse pickup completed
✔ Product reaches warehouse
✔ Unboxing video verification is successful

Exchange Policy

If you prefer a replacement instead of a refund:

  • After verifying your unboxing video, we will arrange reverse pickup.
  • Once the item reaches our warehouse, we will dispatch a new replacement watch of the same model.

Processing Timeline

  • Reverse Pickup: 1–3 days
  • Return Transit to Warehouse: 7–15 days (varies by location)
  • Refund/Exchange Dispatch: After successful verification at warehouse

Additional Notes

  • No return/exchange if the watch is used, scratched, or damaged after delivery.
  • Only one-time refund or exchange allowed per order.
  • No return/exchange without an unboxing video.